Overview

These units provides an overview of volunteer management within Australia.  It is designed to enhance your understanding and skills across several key areas. Starting with the basics of Australia's volunteer landscape, you'll explore the roles volunteers play, demographic trends affecting volunteering, and the challenges faced by different types of volunteers.

Modules on effective volunteer workforce inclusion and strategic program management will equip you with the strategies needed for the successful integration and management of volunteers within your organisation. You'll learn about volunteer planning, inclusion strategies, and how to create engaging and inclusive job designs.

Other modules will explore how to develop your volunteers through targeted training programs, retain volunteers with effective strategies, and continuously improve your management practices. Plus, you'll gain insights into conducting training needs analysis, applying retention strategies, and managing diverse volunteer groups. By the end of this unit, you will have the skills necessary to enhance volunteer involvement, develop and train your volunteer workforce, and lead with strategic foresight, all aimed at boosting organisational performance and volunteer satisfaction.

These modules have been designed with consideration to the performance criteria outlined in training package - CHCVOL004 - Manage Volunteer Workforce Development

Click on the module titles to launch the e-Learning.

Australia’s Volunteer Landscape - In this module, you’ll delve into the fundamentals of Australia’s volunteering landscape, exploring what volunteering involves and its significance within the community. You'll examine the demographic trends that shape volunteering practices and their implications, focusing on generational differences and the integration of youth volunteers.

Effective Volunteer Workforce Inclusion - In this module, you'll learn about the key strategies for effectively including volunteers within your organisation. You'll explore volunteer workforce planning, understanding how to manage the supply and demand of volunteers and the structural approaches to workforce planning. Practical insights will be gained through case studies detailing steps to effective planning and budgeting.

Strategic Volunteer Program Management - In this module, you'll learn how to effectively review and measure the contribution of volunteer positions within your organisation. You'll explore the implementation and ongoing review of volunteer programs, focusing on planning, viability assessment, and goal setting to ensure success. Discover the practical steps in creating an implementation plan, from budgeting to designing volunteer roles and identifying potential growth areas for volunteer involvement.

Volunteer Development - In this module, you'll uncover the importance of volunteer training and how to implement effective training opportunities. You'll learn about the elements of a training needs analysis to identify specific training requirements. Explore how to design engaging learning programs, including the use of gamification to enhance participation and retention.

Volunteer Retention Strategies - In this module, you'll explore the key strategies for retaining volunteers and how to build and maintain a motivated volunteer workforce. You'll also learn about the Community Sector Workforce Capability Framework, understand its benefits, and apply it effectively in your organisation.

Managing Volunteers and Continuous Improvement - In this module, you'll examine how to manage and lead volunteers, focusing on why effective volunteer management is crucial for non-profits. You'll explore topics like communicating your mission, building on strengths, and guiding cooperative actions to foster a motivated volunteer team.

This e-Learning package has been developed under the National Volunteer Management Activity project.