Overview

Use Communication to Build Relationships will take you on a journey to master the art of using communication to build and strengthen relationships in the professional sphere. The unit underscores the importance of clear, empathetic, and culturally aware communication as a cornerstone for fostering successful professional relationships and teamwork. You'll gain practical guidance in tailoring dialogue to meet diverse needs, crafting effective meetings, and ensuring every interaction contributes to constructive relationship building.

The unit navigates you through the complexities of professional representation, overcoming communication barriers, and creating inclusive environments in meetings. It equips you with the skills to present your organisation in the best light, understand and respect different communication needs, and promote an atmosphere of inclusivity. By fostering open dialogue and understanding, you'll learn how to create spaces where every voice is heard, and every contribution is valued.

Ending with a focus on conflict resolution, the unit shows you how to approach disputes with a blend of negotiation, mediation, and empathy, turning potential conflicts into opportunities for strengthening relationships. Upon completion, you'll possess a full communication toolkit, enabling you to navigate the nuances of workplace interactions, manage conflicts with finesse, and champion a culture of positive professional relationships.

These modules have been designed with consideration to the performance criteria outlined in training package CHCCOM002 - Use Communication to Build Relationships

Click on the module titles to launch the e-Learning.

Effective Communication Skills - This module tackles the vital role of effective communication in establishing successful relationships, both professionally and personally. We’ll look at why it’s so crucial to converse clearly, with empathy, and with an awareness of cultural nuances to create trust, solve problems, and collaborate effectively.

Understanding Effective Communication - In this module, we’re going to look at why effective communication really matters – it’s all about building solid relationships and getting on the same page with others. You'll discover that everyone has their own way of communicating, and getting a handle on these differences is a big part of what makes communication work.

Professional Communication and Representation - In a world where competition is fierce, the way you communicate and present your organisation can make a real difference. This module is about mastering the art of professional representation and communication to help your organisation shine.  By the time you wrap up this module, you’ll be confident in your ability to communicate with professional polish and represent your organisation following established communication standards.

Navigating Communication Barriers - This module addresses the issue of communication barriers that stem from our diverse backgrounds. It’s about understanding these barriers, spotting them, and equipping you with the know-how to overcome them, ensuring your messages are received as intended.

Conflict Management and Resolution - In this module, we're set to explore the intricate dynamics of conflict in professional settings, helping you to identify where it starts, its indicators, and the toll it can take — not just on the balance sheet but on people's wellbeing too. It's a deeper look into the importance of stopping conflict in its tracks within your organisation and arming you with smart strategies to calm the waters when situations get stormy.

Mastering Meeting Management - In this module, you’ll dive into what it takes to run meetings that are not just a series of talks, but effective tools for decision making and progress. We'll start by unpacking how to craft a clear and focused agenda, showing you how to work with the right people to figure out who needs to be there, set the priorities, and decide what’s up for discussion.

Contributing Effectively in Meetings - This module helps to sharpen your skills in making meaningful contributions during meetings. You'll gain insights into the different roles that people play in meetings, from the chairperson to the note-taker, and understand how each contributes to the meeting's success.

Encouraging Inclusive Participation in Meetings - This module delves into the art of creating meetings where everyone’s voice can be heard and valued. You'll learn strategies for getting everyone involved, from asking for feedback to valuing each person's contribution, creating a space where open discussion thrives. 

Conflict Resolution in Meeting Facilitation - This module takes you into the complex world of conflict resolution with a spotlight on managing disputes during meetings. We begin by identifying the roots of conflict, which often arise from clashing goals, priorities, or expectations among meeting participants.

This e-Learning package has been developed under the National Volunteer Management Activity project.