Overview

Developed in partnership with Voluntas, the ‘Conversations that Matter’ suite of resources provides information, practical examples and tools to support volunteer leaders and volunteer involving organisations to identify, manage and resolve conflicts in a safe and collaborative environment.  

Modules

This series of e-learning modules covers the topics: 

PLEASE NOTE - The navigation menu referenced is not currently working in this version.  This will not stop the modules from working and is currently being investigated.

Negotiation

• What is negotiation? 
• Different ways to negotiate 
• Principled negotiation for volunteers

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Conflict Management for Volunteers

• What is conflict? 
• Causes of conflict 
• Principled conflict for volunteers

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Having Difficult Conversations

• What is a difficult conversation? 
• Why it is important to engage in difficult conversations 
• What makes conversations difficult

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Mediation

• What is mediation? 
• Why use mediation? 
• Stages of mediation 
• What mediators do well 
• Advantages and disadvantages of mediation 
• Getting the most out of mediation

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Each module is interactive and contains lessons, videos and quizzes and provides a safe place to learn.

Webinars

Each one-hour webinar expands on the above module topics through engaging and insightful conversations with industry experts. Drawing on their experience, speakers will share case studies and practical advice to help volunteer leaders navigate the world of conflict resolution.

Negotiation

Speakers: 

Dr Rosemary Howell – Lawyer and NMAS Nationally Accredited Mediator and Chairman, Strategic Action. 

Gemma Rygate – CEO, The Centre for Volunteering. 

Diana Piper – Volunteer Management Lead, The Centre for Volunteering. 

Catherine Davidson – Director, Catherine Davidson Mediation Services. 

Facilitated by Prof. Laurance Boulle AM – Lawyer, Author, Academic and Conflict Resolution Practitioner.

Having Difficult Conversations

Speakers: 

Graeme Innes AM – Lawyer, Author and Company Director and Former Commissioner at the Australian Human Rights Commission. 

Patricia Garcia AO – IEP Partnership Development Manager, IEP Partnership Development Manager, Institute for Economics and Peace. 

Prof. Laurance Boulle AM – Lawyer, Author, Academic and Conflict Resolution Practitioner. 

Susan Biggs – Experienced Chief Executive Officer working in NGO, public and private sectors. MA focused in International Relations. 

Facilitated by Steve Lancken – Director, Voluntas.

Mediation  

Speakers: 

Ippei Okazaki – Principal Consultant at One Pacific Dispute Resolution and Accredited Mediator NMAS. 

Steve Lancken – Director, Voluntas. 

Facilitated by Lynette Edwards – Director, Voluntas. 

Conflict Management for Volunteers

Speakers: 

Lana Ledgerwood – Head of Talent & Organisational Capability, Charter Hall. 

Shirli Kirschner – COA and Co-Founder, Elkar and Director, Resolve Advisors. 

Joy Kyriakou – Director of Programs - Members & Volunteers, Vinnies NSW | Co-Chair, Sydney Peace Foundation. 

Samantha Hardy – Conflict Management Specialist, The Conflict Management Academy. 

Facilitated by Steve Lancken – Director, Voluntas.